Contact Us

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Order Form

 
 

TERMS & CONDITIONS

We take pride in the aesthetic quality of our baked goods as well as the use of only high quality, fresh and totally delicious ingredients! Everything is handmade from scratch in small batches in the studio kitchen which means most of the equipment has come into contact with gluten, and nuts at some point in time. Please let us know if you have severe allergies that we should be aware of and please use your discretion when ordering.

 

Order confirmation

Your order and our confirmation of the order is considered by us to set out an agreement between you and our creative studio for the sale of any baked goods purchased through us. Please check all details are accurate and correct, and that you understand the full Terms & Conditions before placing your Order. 

 

 Order PickUp

Pickup is available from the studio kitchen in Downtown Vancouver { details provided upon Order Confirmation } and is scheduled by appointment within the days and times listed below. Once your order has been confirmed, pickup location, contact information and pickup appointment time is discussed and confirmed.


* Very limited weekday orders are available.

Thursday 2pm - 9pm

Friday + Saturday 10am - 6pm

Sunday - Wednesday closed

If you are unable to pick up you order during these hours, please let us know and we will do our best to schedule an alternate time for you to come by and collect your order. Also, as a general courtesy, please try and be on time for your scheduled pickup time. We understand that Vancouver traffic can be unpredictable and that everyones schedule is busy, but if you are running late please let us know via text message as given in your Order Confirmation email. 

 

CHANGES TO ORDER

We work hard to make sure that we gather all information needed to complete your oder by your specified pickup date. Any major changes to your order less than two full weeks before the required pickup date may incur a fee. This fee will cover any design rework and/or loss of work already completed on the order.

 

CANCELLATIONS

Cancellation of your Order must be made in writing by email to info@jademelnychuk.com no less than one full week prior to your order date. 

 

CAKE CARE

Bring cakes/cupcakes/macarons to room temperature (around 45 minutes - 1 hour) prior to serving. 

The best place to keep the cakes/cupcakes/macarons during transportation is on the floor of the car, in a cool temperature. Your order will be packaged with care to ensure minimal movement during transportation. 
We cannot be held responsible for any damage to your cake after the cake has left the premises. 

 

ALLERGIES

All baked goods are made in the same kitchen where nuts/gluten/dairy/eggs are present. While we will do our best to accommodate your allergy request, there is no guarantee that baked goods are nut/gluten/dairy/egg free.

 
 

Thank you for your patience and understanding.

We look forward to baking your delicious desserts!